Unacceptable amounts of phone calls

I am extremely disappointed and frustrated with Sanlam’s conduct.

On 16 January 2026, I phoned Sanlam to request that my number be removed from their system. I have spoken to multiple consultants, all of whom I asked repeatedly to stop the calls. Despite this, I continue to receive an insane number of calls — between 30 and 40 calls per day.

One consultant assured me that a note would be placed on the system and that the calls would stop. This was not true. Even after that promise, I received another 20 calls in the same day. The situation became so unbearable that I had to block Sanlam’s numbers, yet the calls still continued from other numbers.

This behaviour amounts to harassment. It shows a complete disregard for customer requests and personal boundaries. No customer should have to beg repeatedly to be left alone.

I have now decided to stop all ongoing business with Sanlam due to this unacceptable conduct. I have also advised that I will take this matter further, including on public platforms, because private attempts to resolve it have clearly failed.

I would strongly caution others before engaging with a company that ignores clear requests and overwhelms people with relentless calls.