WE
William E

1 reviews | Active since Jun 2011

09 Apr 2018, 11:05

Unable to view Sanlam Product Portfolio

Hi. I am holding a Sanlam Retirement product. I am able to log on to the Retirement Fund Web, but I am unable to view my product portfolio. The message I receive is: "According to our data, you do not have any active Sanlam products." I have logged many cases before, but only get asked details about the problem and that it will be sorted out. This has never been sorted out.

Can you please contact me to resolve my problem?

Regards.

0
Replies (2)
Sanlam
Sanlam's reply09 Apr 2018, 11:34
Official

Good day

We acknowledge receipt of your complaint. Thank you for bringing it to our attention . We will refer it to the relevant department for investigation.

Regards,

Client Relations

Sanlam
Sanlam's reply12 Apr 2018, 09:49
Official

Good day

We have been informed that our consultant could not get hold of you telephonically and sent you and email to request a convenient time to contact you.

Regards,

Client Relations