***!? Unable to track deposits?

I cannot fathom how this joke of a company with its complicated infrastructure and years of operational experience is unable to verify an annual lump sum payment of a very specific amount I've made since 2016 (made on 10 January this year), using THEIR OWN reference number, and then take 19 DAYS after I enquired to tell me they've NOT received the payment.

***?

It has definitely been deducted from my account and has no doubt been with Sanlam since then. Great for them, not great for me.

If this is how they bungle a simple deposit into their account, I wonder how they're performing with the remainder of my investment with them.

And your investment.

I'd avoid Sanlam if you can. I have investments in most of SA's financial houses and consider Sanlam a DINOSAUR of investing.

I read other reviews here and there's a theme – Sanlam clients are ignored, frustrated, and taken advantage of!

I conclude that Sanlam truly doesn't care, so PLEASE DO NOT INVEST A CENT WITH THEM.

I'm pulling my money out soon. And good riddance.