UNABLE to speak to a consultant

Super long AI authentication process (11 minutes) to go to a consultant who would start the verification process again only to be told you do not have a policy with them however they will transfer you to Sanlam Sky however they will confirm that they have done the verification processes- behold- you are transferred and the verification processes is done yet again- Sanlam sky says the policy is not with them. They will now transfer you to a different department which is Sanlam indie- who tells me they do not have a contact centre base and I will only be able to reach them via email and whatsapp.

When I opened this policy I was contacted via a call- now that I need assistance there is no number to contact? I would not have opened a policy at all with them if I knew this was the case.

Definitely can not trust this guys with my policies and will be cancelling. Cant trust any part of sanlam.