Unable to meet requirements

I sent a review a couple of days ago hoping to receive assistance from Sanlam. They promised me that they will get back to me the following day.. I even had to call them first before they could say anything. I can't even mention how rude the people I was speaking with were most especially Naledi. I ask her so nicely if she could tell me if there's any change and her response was she doesn't know where to look now. As tired as they may be to answer my questions I'm also tired of calling every now and then with no assistance. I'm tired. Mr Delvian had said he will help me but when I send emails to him, there's no response. I'm tired, truly I am. At this point I don't even know what to do. I didn't even receive my monthly allowance and I have things to pay for. I see they have no aim for releasing my funds.. This looks like I'll be calling for the rest of the year being told the same thing that my account is under investigation or the termination process is taking longer than expected. It has been a long time now I don't know what they mean when they say longer... From the 19th of January to this date. Sad.