Unable to help.

Item: Sanlam
Rating: 1
Author: Thuli M

Apparently my record is not linked to my profile and therefore I cannot view my products on the App. This is an issue from last year. I spent 1hr 30min waiting on the line for someone to answer. When I called last year I was told it was fixed and I must give the system 24hrs to update, it has been too many 2hrs that have passed with the same issue. Please just link what needs to be linked.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

03 Apr 2025, 17:08

Good afternoon Thuli

We are sorry to hear about your poor service experience and would like to assist.

Please send us your ID number via private reply.

We will then arrange for assistance from the responsible team.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Sanlam's reply03 Apr 2025, 17:08

Official

Sanlam's replyOfficial

04 Apr 2025, 07:56

Good day Thuli

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.

Regards
Sanlam Client Care

Sanlam's reply04 Apr 2025, 07:56

Official

Good day Thuli

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.

Regards
Sanlam Client Care