Unable to get help

I recently got a new Job and tried to contact sanlam to change my debit date, it currently falls on a date 6 days before i get paid.

I was put on hold for 44 minutes before they dropped the call on me (***)

I tried sending an email with no response or acknowledgement as yet. (***)

Terrible service considering it probably took less than 5 minutes to apply for the loan.

I should reverse the debit order and let them phone me, not sure what else to do here.