Unable to enjoy my Sanlam reality benefits

Foo the past 5 days i have been struggling to get hold of Sanlam reality to book for the intercape bus. Lately Reality, they keep us on hold for more than an hour am currently in Zimbabwe and i have wasted almost R400 airtime trying to get hold of them to date i haven't got hold of them they promised to get back to me but yet no one has called me. i'm supposed to go back to SA on the 29th March now i will end up buying a ticket on full price but yet i'm paying full price for Sanlam reality but yet i am unable to enjoy my benefit.<br> <br> Over and above that they still owe me the refund for my movie tickets which i had to cancel in January 2016 because of their inefficiency. I am really sick and tired of this whole thing. <br> <br> Can someone urgently call me i want to make bookings on Intercape bus ASAP.