Unable to apply for further loan

I have an existing loan with Sanlam Personal Loans, which I opened in October 2014.<br> <br> I was told that after 6 months of payments I would be able to apply for further funds. <br> <br> On 28 April 2015 I app**** for further funds but was declined. I was then told by a call center agent last week that I would be able to reapply after 60 days (ie anytime after 28 June 2015).<br> <br> So today I phoned to reapply and was told by a different call center agent (Heidi) that I can only reapply after 6 months. <br> <br> I have checked the terms and conditions on the Sanlam website, there is no mention of this 6 month restriction. I also asked Heidi to email me a copy of the terms and conditions stating this date restriction and she has not provided me with such evidence.<br> <br> I would like to know how you can communicate one thing to customers, and then just change your tune. In addition how can you impose a date restriction for reapplying without publishing it in your terms and conditions? I find this ********* and in very poor taste.