Unable to access dashboard

Very unfortunate that I have write a review to receive assistance. I have a policy with Sanlam Indie. I am unsure what has since happened with Sanlam Indie, I am now receiving communication directly from Sanlam. I have been trying to log into the dashboard. I was not receiving the OTP, I reached out via Whatsapp - I was notified that my email address is on another account hence the inability to receive an OTP (this is my mothers’ account)- which she no longer uses as she has received the pension in relation to this account. I was advised on Whatsapp to register for a new account using a different email - I have done this, however there is nothing on this account/dashboard. What can I do going forward? I’ve requested call backs and sent emails to no avail.