UN PAYED CO PAYMENTS

HI I CURRENTLY HAVE A GAP COVER THAT DOESNT COVER ME FOR ME FOR ANYTHING AND I AM VERY DISAPOINTED CAUSE WHEN I TOOK ON THIS POLICY THEY ASURED ME THAT I WILL BE COVERED FOR ALL MY CO PAYMENTS. AND NOW THEY ARE TELLING THAT IM NOT COVERED . I HAD A PROCEEDURE DONE AT THE HILLCREST BUSAMED HOSPITAL . I HAD TO PAY THE CO PAYMENT BEFORE I HAD THE PROCEEDURE DONE AND I STILL HAD TO PAY THE DOCTOR A CO PAYMENT AS WELL . PLEASE HELP GET THIS MESAGE OUT THERE SO THAT OTHER PEOPLE LIKE ME CAN KNOW BEFORE HAND WHAT THEY ARE GETTING INTO