Un paid funeral benefit Safarian insurance company(98 degree)

This Safrican insurance company i really regret a day insured my family to this insurance they don't want to pay the funeral claim of my late sister. I was paying the premium for years from my salary devices the reason for them not to paying the claim someone in the family insured the deceased but they never ever notify me in writing or telephonically that the deceased is covered by someone according to their system, but they continue to take my money every month that is unfair then now they are not taking my calls, the attitude is bad and no reply to my emails that time my mother, father and my children everyone who is close to me is covered on that insurance. HEAD OF OPERATIONS really you were taking my money every month for years it was nice to you enjoying my money, this how you thank me by sending email that you won't pay my claim.