Umbrella Pension Fund

I am very dissapointed with Sanlam. I have been phoning and following up regarding my Pension Fund withdrawal for the past 6 weeks. All they say is it was escilated. No one is giving me answers. I spoke to a team leader which said that the money was released on 10 April 2025, which was not done. Now she does not answer my calls or mails. I left messages and send emails. No one is coming back to me. It is my money and they just not paying it out to me. I am ready to take it further. I need the money urgently, and they just don't care.