ER
Elizabeth R
1 reviews | Active since May 2022
08 Nov 2022, 12:04
Umbrella benefits funds
We app**** for beneficiary funds on the 26 September 2022 until today 8 November 2022 I didn't receive any payment ,they said it takes 21 days to recieved money but till today I'm still waiting since I'm leaving with disability it's difficult for my mother to meet my need on a daily basis but I have money that Sanlam kept it takes time to pay out ..I'm very disappointed in this process ...it so annoying to wait so long for money that was left to assist me ..
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Replies (2)
Sanlam's replyOfficial
08 Nov 2022, 12:45Good day Elizabeth
We are sorry to hear of your disappointment. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your disappointment. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2022, 12:45
Official
Good day Elizabeth
We are sorry to hear of your disappointment. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear of your disappointment. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
08 Nov 2022, 16:46Good afternoon Elizabeth
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2022, 16:46
Official
Good afternoon Elizabeth
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care