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Zikhona B

1 reviews | Active since Oct 2019

08 Nov 2023, 14:37

*****ulent policy

Sanlam is one huge ****,they opened a Sanlam Sky policy *****ulently under my name without consent nor knowledge

BEYOND PATHETIC AND HORRIBLE

0
Replies (18)
Sanlam
Sanlam's reply08 Nov 2023, 14:44
Official
Good afternoon Zikhona

We apologise for your experience and have arranged for urgent assistance from Sanlam Sky.

Regards
Sanlam Client Care
ZB
Zikhona B's update08 Nov 2023, 20:00
Reviewer Update
I’ll await your assistance…
Sanlam
Sanlam's reply09 Nov 2023, 10:00
Official
Good day Zikhona

This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email with the requested information.

Regards
Sanlam Client Care
ZB
Zikhona B's update09 Nov 2023, 14:46
Reviewer Update
I have rep**** with the relevant documents and went to a branch!!
Sanlam
Sanlam's reply09 Nov 2023, 14:51
Official
Thank you for confirming. We will inform the relevant department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Nov 2023, 10:14
Official
Good day Zikhona
This is to confirm that Sanlam SKY has confirmed receipt of documents via email and will be assisting you further.

Regards
Sanlam Client Care
ZB
Zikhona B's update28 Nov 2023, 15:27
Reviewer Update
Sanlam promised to refund me month end,I still have not received my refund.What’s worse is your consultants are talking about 8-weeks
Sanlam
Sanlam's reply28 Nov 2023, 15:30
Official
Hello Zikhona

We have requested Sanlam Sky's assistance in this regard.

Regards
Sanlam Client Care
ZB
Zikhona B's update28 Nov 2023, 17:41
Reviewer Update
Still no word from you guys,this is beyond ridiculous
Sanlam
Sanlam's reply29 Nov 2023, 07:40
Official
Good morning Zikhona

We have followed up with Sanlam Sky and will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 Nov 2023, 09:20
Official
Hello Zikhona

Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
ZB
Zikhona B's update29 Nov 2023, 21:02
Reviewer Update
AGAIN THE CONSULTANT IS TELLING ME ABOUT WAITING ANOTHER WEEK UNTIL I RECEIVE MY MONEY,WHEN I HAD NOT OPENED THE POLICY IN THE FIRST PLACE.I NEED MY MONEY URGENTLY!
Sanlam
Sanlam's reply30 Nov 2023, 07:50
Official
Hello Zikhona

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply30 Nov 2023, 09:54
Official
Hello Zikhona

We have received feedback from Sanlam Sky that they have already provided you with an explanation of why the refund can only be done when it will be done.

Please respond to the email you have received from them with any further questions or concerns you have.

Regards
Sanlam Client Care
ZB
Zikhona B's update30 Nov 2023, 14:04
Reviewer Update
THE CONSULTANT IS TELLING ME ABOUT WAITING ANOTHER WEEK UNTIL I RECEIVE MY MONEY,WHEN I HAD NOT OPENED THE POLICY IN THE FIRST PLACE.I NEED MY MONEY URGENTLY!Also it doesn’t make sense to wait as the money is deducted from persal and there is guaranteed it will reflect on your side.Expect to hear from my lawyer!
Sanlam
Sanlam's reply30 Nov 2023, 14:07
Official
Good afternoon Zikhona

We take note of your feedback and have relayed it to Sanlam Sky.

Regards
Sanlam Client Care
ZB
Zikhona B's update05 Dec 2023, 05:56
Reviewer Update
Weeks later and SANLAM SKY still has not refunded my money!Money I work hard for
Sanlam
Sanlam's reply05 Dec 2023, 07:41
Official
Good afternoon Zikhona

Your complaint has been acknowledged by Sanlam SKY and being addressed by them. Please  respond to them via email for further assistance.

Regards
Sanlam Client Care