JH
Jabu H

1 reviews | Active since Mar 2021

29 Jul 2024, 07:12

*****ulent Policy

I signed the policy with Sanlam Durban on my husband. Unfortunately he passed on before the 6 months waiting period. I instructed Sanlam to cancel or withdraw the application of the said policy. I was told to send my husband's death certificate in order for the policy to be canceled of which I did. The next day 21 July I received a message from Sanlam saying that the policy has been updated mind you I did not ask for it to be updated but to be canceled. As if that was not enough now the person that is covered on that policy is myself and iam also a premium payer but the beneficiary when I die is a person that I don't even know. I told the person whom I took the policy from and called Sanlam offices but to no avail.Its not the 1st time such happen to me and iam concerned about how things are done by this company.

0
Replies (2)
Sanlam
Sanlam's reply29 Jul 2024, 08:37
Official
Good day Jabu  
 
 We are truly sorry to hear about your poor client service experience during this difficult time.  We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply29 Jul 2024, 11:41
Official
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.

 Regards
 Sanlam Client Care