1 reviews | Active since Mar 2021
*****ulent Policy
I signed the policy with Sanlam Durban on my husband. Unfortunately he passed on before the 6 months waiting period. I instructed Sanlam to cancel or withdraw the application of the said policy. I was told to send my husband's death certificate in order for the policy to be canceled of which I did. The next day 21 July I received a message from Sanlam saying that the policy has been updated mind you I did not ask for it to be updated but to be canceled. As if that was not enough now the person that is covered on that policy is myself and iam also a premium payer but the beneficiary when I die is a person that I don't even know. I told the person whom I took the policy from and called Sanlam offices but to no avail.Its not the 1st time such happen to me and iam concerned about how things are done by this company.
We are truly sorry to hear about your poor client service experience during this difficult time. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are truly sorry to hear about your poor client service experience during this difficult time. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Regards
Sanlam Client Care
