*****ulent policies opened by Sanlam staff!

*****ulent policies have been opened under my profile, using my Persal number, which debited amounts over R1000 for August and September. I filled out forms to cancel and report this incident about a month ago (September 2023). To my surprise, the *****ulent policies were debited from my account again this month (October 2023), on top of that, a new *****ulent policy was added again on my account. Now I have to submit new forms to report this *****. The monies debited from my account are yet to be refunded to me.

Is there anything Sanlam can do about this, to stop their staff opening *****ulent policies using people's personal details, because this is so much of an inconvenience and is a long tiring process to get my money back!