AJ
Andile J

1 reviews | Active since Jan 2019

03 Sept 2026, 17:31

*****ulent Insurance Policy

A Sanlam sky agent opened a *****ulent policy under my name using only OTPs as a form of signature in all documents without my initial nor my signature in Nov 2024, I only found out later in 2025 January when I went to ask for my payslip and noticed that I had a persal deduction of Sanlam sky which I wasn't even aware of. I called their office and was told by the agent maybe the agent obtained my details via another company or where they used to work at, they gave me a foreign African name and was also informed that the agent was from Gauteng meanwhile I reside in Kimberley, Northern Cape. I then asked the agent to cancel the policy, which he did not and after failed attempts I was then informed that I can actually have the policy removed via persal, which I then then I laid a complaint with them via their ***** tip off, mind you the ***** department is within Sanlam and you can guess the outcome was that the policy was initiated legally, off cause they will indicate that as it is how they **** consumers off their hard earned money and by accepting that the policy was inside *****ulent then they would be opening themselves for a legal case as they were deducting well over R550 a month. People you should pay attention to your payslips as well as stay far away from Sanlam.

0
Replies (10)
Sanlam
Sanlam's reply03 Sept 2026, 17:49
Official
Good day, Andile

We are sorry to learn of your negative experience and have escalated the matter for investigation.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Sept 2026, 12:35
Official
Good afternoon, Andile

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
AJ
Andile J's update07 Sept 2026, 06:32
Reviewer Update
Good Day Sanlam

You know require of me to the undertake the same procedure as I did before so that you can conclude that the multiple OTPs that were used to open an insurance won my behalf without my consent is valid. What's ironic now is that you have sent me a cancellation form that requires my signature, alas, you do require signatures of the policy holder, why don't you take from one of your *****ulent OTPs. I will resend everything but be aware that as of today 07/09/2026 I have filled in a legal complaint with the National Financial Ombudsman, it can not be business as usual deducting from my persal from a policy I did not authorise, I want my money you stole, every single can't.
AJ
Andile J's update07 Sept 2026, 06:33
Reviewer Update
*Cent
Sanlam
Sanlam's reply07 Sept 2026, 08:05
Official
Good day, Andile

Thank you for your reply.

We have relayed it to the responsible department for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Sept 2026, 08:42
Official
Good day, Andile

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Sept 2026, 08:31
Official
Good morning, Andile

Thank you for your reply.

We take note of it and have relayed it to Sanlam Sky.

Regards
Sanlam Client Care
AJ
Andile J's update09 Sept 2026, 08:54
Reviewer Update
Sanlam

I am very livid, you have assigned me the same useless investigator André Joseph who deemed it legal that the agent from Gauteng who *****ulently opened the policy without my consent, signature and used multiple *****ulent OTPs that it is legal and it is the Sanlam way, so I am not expecting a different outcome because this is the same investigator who condones *****. You should hang your head in shame Sanlam.
Sanlam
Sanlam's reply09 Sept 2026, 09:10
Official
Good day, Andile

We are sorry that this experience has left you feeling the way you do.

Your reply has ben relayed to Sanlam Sky.

Regards
Sanlam Client Care
AJ
Andile J's update17 Sept 2026, 17:42
Reviewer Update
Sanlam today is the 17th of September 2026 and no feedback yet from Andre who by the way was the same forensic specialist who deemed the *******ly obtained OTPs to be legal. Why was the case not referred to someone else and he knows the merit of the case it should take him the full 8-12 weeks, because he viewed all the documents which I provided to him of the policy which had not a single signature nor initials of mine and affidavit, or are you planning another cover up.