*****ulent funeral policy

I lodged a complaint against Sanlam-Assupol after discovering that a *****ulent funeral policy had been created in my name without my consent. Since February 2026, an amount of R346.50 was deducted four times from my salary.

After I reported the matter, Sanlam-Assupol contacted me and requested that I complete a complainant form and submit supporting documents, which I did. They have since acknowledged the issue and cancelled the *****ulent policy.

However, despite the cancellation, I have still not received a refund of the money that was ********ly deducted from me. I find it unacceptable that my funds were taken without authorization, and now there is a delay in reimbursing me.

I urgently request that Sanlam-Assupol process my full refund without any further delays. If this matter is not resolved promptly, I will escalate it further through all available legal and regulatory channels.