*****ulent Funeral Claims payout

Sanlam approved and paid out a *****ulent funeral claim to someone who is not related to the deceased. No family member was contacted to confirm the relation. Legitimate family members who lodged claims on the 18th of November have not received their payouts to date and Sanlam says they are busy with investigations. The person that received the payout on the 21 of November never contributed a single cent towards the funeral which was held on the 22nd of November and has never looked after the deceased as they have never had any interaction whatsoever. This is ***** in it's pure sense. Sanlam is dishing out money to people that have zero insurable interest