UEP sanlam

I have been struggling with Sanlam for the past 6 years every year in January to pay the yep school fees for the kids and every year it’s a struggle this year it’s not different have been trying to call them the whole morning I am taken from pillar to post the numbers are not going through submitted the request in December still no response as per usual and the 15 day period has lapsed I need help the kids must be back at school by the 15th of January and no payment of school fees I can’t struggle like this every year and no communication on the changes they make ref wf-*** and ref wf-***