YG
Yule G

1 reviews | Active since Nov 2023

18 Nov 2023, 11:18

U guys should really try harder just doing your simple job. I'm a business owner who gets up at 03:00 in the morning and work 7 days a week.. What's your excuse??????

I'm still not satisfied. Since last week tuesday that I raised my dissatisfaction about Sanlam's service am I still waiting on any positive feedback! No one takes responsibility or are appointed to help us, it's just promises of them sending emails. They called once from a bad line that I couldn't hear anything on & never called back. I have to forever make contact first every single morning because the chat expire everyday but they don't bother to respond! Seriously I'm so fed up waisting my time but ja.. like I said, if they receive their premiums than they very happy but come time to claim U have to wait.. It's 3 months of nothing but U still need another affidavit after an affidavit after an affidavit..

0
Replies (2)
Sanlam
Sanlam's reply20 Nov 2023, 07:54
Official
Good day Yule 
 
  We are sorry to hear of your poor client service experience. We are following up with the relevant team to provide you with feedback.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply20 Nov 2023, 13:20
Official
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

 Regards
 Sanlam Client Care