****ty service when trying to claim on a funeral policy

Trying to claim on a funeral policy. Tried to email you the required documents however your email servers cannot handle the files because it is too large. I sent a google drive link with the documents and was subsequently informed by Hlamalani Mukansi that the documents are still required.

Why is a stamped bank statement necessary? I have a full time job but you want me to go to a bank to get a stamped document? Even though it's the exact same bank account you have been debiting for over a year.

absolute ****ty service, will not take out any other products with you people