NM
Nonkululeko M
1 reviews | Active since Jul 2023
16 Apr 2025, 22:49
****ty Service
Submitted withdrawal documents with my previous employer on the 18th of March 2025 and confirmed with my employer that documents have been submitted to Sanlam . They ignore their WhatsApp messages and I cannot get ahold of anyone from Sanlam to assist. You message them around 9h00 only for them to respond at 17h00 that their office hours are from 08h00 to 17h00 while they ignored you for the entire day.Really frustrating . Sanlam is a joke they don’t even deserve a star
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
17 Apr 2025, 07:37Good day Nonkululeko
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter.
Regards
Sanlam Client Care
Sanlam's reply17 Apr 2025, 07:37
Official
Good day Nonkululeko
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Corporate department to look into the matter.
Regards
Sanlam Client Care
NM
Nonkululeko M's updateReviewer Update
29 Apr 2025, 15:42Still no communication from Sanlam. The lack of services from you guys is really appalling.
NM
Nonkululeko M's update29 Apr 2025, 15:42
Reviewer Update
Still no communication from Sanlam. The lack of services from you guys is really appalling.
Sanlam's replyOfficial
29 Apr 2025, 15:45Good afternoon Nonkululeko
We are sorry to learn that you have not yet received feedback and have already followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback and have already followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2025, 15:45
Official
Good afternoon Nonkululeko
We are sorry to learn that you have not yet received feedback and have already followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback and have already followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 May 2025, 19:07Good evening Nonkululeko
We have received feedback that you are in email communication with Sanlam Corporate.
Regards
Sanlam Client Care
We have received feedback that you are in email communication with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply02 May 2025, 19:07
Official
Good evening Nonkululeko
We have received feedback that you are in email communication with Sanlam Corporate.
Regards
Sanlam Client Care
We have received feedback that you are in email communication with Sanlam Corporate.
Regards
Sanlam Client Care
NM
Nonkululeko M's updateReviewer Update
02 May 2025, 19:16Which is not fruitful at all I received an email from Vaphi Njamela Jr on the 30th that his waiting for feedback regarding my claim sent a follow up email to him today and did not receive any response. No turn around times for complaints. No one can tell me the progress of my claim.Time and time again I am receiving poor customer service. No one is giving me straight answers
NM
Nonkululeko M's update02 May 2025, 19:16
Reviewer Update
Which is not fruitful at all I received an email from Vaphi Njamela Jr on the 30th that his waiting for feedback regarding my claim sent a follow up email to him today and did not receive any response. No turn around times for complaints. No one can tell me the progress of my claim.Time and time again I am receiving poor customer service. No one is giving me straight answers
Sanlam's replyOfficial
02 May 2025, 19:24Thank you for the feedback, Nonkululeko.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply02 May 2025, 19:24
Official
Thank you for the feedback, Nonkululeko.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care