CN
Cobus N
1 reviews | Active since Aug 2011
05 Oct 2022, 15:33
Two working days?
I find it unacceptable that a very simple inquiry (regarding a beneficiary on an annuity) submitted on 30 September remains unanswered, with an expected completion date of some two weeks on. Whatever happened to the promised response within two working days?
Helpful (0)
Replies (3)0
Replies (3)CN
Cobus N's updateReviewer Update
05 Oct 2022, 14:30The consultant who emailed me claims there is no record of any emails. I submitted the inquiry via your website and it still show as active, *** being the reference?
CN
Cobus N's update05 Oct 2022, 14:30
Reviewer Update
The consultant who emailed me claims there is no record of any emails. I submitted the inquiry via your website and it still show as active, *** being the reference?
Sanlam's replyOfficial
05 Oct 2022, 16:11Good day Cobus
We are sorry to hear about your service experience and will respond to your Private Reply.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and will respond to your Private Reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Oct 2022, 16:11
Official
Good day Cobus
We are sorry to hear about your service experience and will respond to your Private Reply.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and will respond to your Private Reply.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
05 Oct 2022, 16:15Good day Cobus
We were able to trace the enquiry you submitted via our website. This enquiry was taken into account when the consultant responded to your complaint, with the email that was sent to you.
Regards
Sanlam Client Care
We were able to trace the enquiry you submitted via our website. This enquiry was taken into account when the consultant responded to your complaint, with the email that was sent to you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Oct 2022, 16:15
Official
Good day Cobus
We were able to trace the enquiry you submitted via our website. This enquiry was taken into account when the consultant responded to your complaint, with the email that was sent to you.
Regards
Sanlam Client Care
We were able to trace the enquiry you submitted via our website. This enquiry was taken into account when the consultant responded to your complaint, with the email that was sent to you.
Regards
Sanlam Client Care
Best regards,