1 reviews | Active since Mar 2013
Two weeks later no call or acknowledge of my complaint!!!!!
firstly my premium was debited on the wrong date, than you send me an SMS saying I want to change my banking details, please advise where did you get that information, your consultant Kea promised that the finance team will be in contact with me. All this happended on the 19th tell me why i should keep this policy with you???why should I recommend you to anyone???is this the best customer service you offer your clients????
Dear Koketso,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear Koketso,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Good day K Mothengu,
We refer to our direct e-mail to you of 30 Jan 2018.
We take note of your unfortunate experience and apologise for any inconvenience caused.
Please note that your current debit date is the 21st of every month as you mentioned that your salary is paid on the 20th. Please find the attached call recording where you indicated such. Kindly note that your debit date can be changed to your required date, please inform us should you prefer a different date.
Please note that Assupol utilises the Naedo debit order deduction process, where in some instances debit order premiums are requested a several of days earlier than the actual payment due date. Unfortunately, last month the deductions were made much earlier than anticipated. It should be corrected at the end of January.
Please feel free to contact us if you have any queries.
Assupol Complaints Team
Good day K Mothengu,
We refer to our direct e-mail to you of 30 Jan 2018.
We take note of your unfortunate experience and apologise for any inconvenience caused.
Please note that your current debit date is the 21st of every month as you mentioned that your salary is paid on the 20th. Please find the attached call recording where you indicated such. Kindly note that your debit date can be changed to your required date, please inform us should you prefer a different date.
Please note that Assupol utilises the Naedo debit order deduction process, where in some instances debit order premiums are requested a several of days earlier than the actual payment due date. Unfortunately, last month the deductions were made much earlier than anticipated. It should be corrected at the end of January.
Please feel free to contact us if you have any queries.
Assupol Complaints Team