Two weeks and counting, Funeral claim still not processed!

I am so disappointed in Assupol, this was the first time we as a family had to claim a funeral cover after my Aunt passed. We submitted the funeral death claim on the 6th of June, To date: 20 June, there are constant excuses, and no resolution, we provided all the documents asked for, but we are told that they are struggling to load the documents on their system. "We will escalate the matter to avoid further delays" is the response we have gotten in the past 2 weeks every time we call. If assupol is your primary funeral policy, understand that you may end up waiting weeks, after your loved one has passed before they pay, I suggest you have a more reliable cover as back up.