Two pot withdrawal nightmare

They don’t even deserve this one star. Sanlam are such bad providers, have zero care for their clients. I tried to withdraw from them for the first time this on the two pot, the service that I am getting is horrific a nightmare really. Firstly I tried to do to the application online which was such a difficult process, which I then made a call to them. Forms were forwarded for me to fill which required signatures. I used my mobile phone to fill in the forms and on the signatures I wrote my name. They sent communication that the signatures are incomplete which I then tried to sign (using my mobile) everywhere where a signature was required. I kept getting the same response signatures are incomplete. I tried to call them several times but am sent from department to department with no asssistance. I decided to then go to the Southgate branch with my original id to be assisted. I was made to fill in the forms which I then signed now manually in front of the person assisting me. Receive communication that they have received everything then I thought the whole thing is in process. Today I receive an email from Delia Abrahams saying they can’t authenticate my signatures and that I must go to a commissioner of oath for my signatures to be authenticated. I was at the branch with my original id, one of their employees identified me I signed infront of them all of a sudden they are disputing my signatures. They don’t even know my condition but I must run around looking for commissioner of oath to authenticate my signatures but they are debiting every month and a proof of banking details was sent to them. Sanlam mustn’t play with people like this this can make a person very sick and is uncalled for. The biggest question I have now will they even give me the money when I retire if am given such a run around over a mere two pot withdrawal