PM
Palesa M
1 reviews | Active since Jan 2019
17 Oct 2024, 08:13
Two pot withdrawal mediocre service!
I sent all requested documents on 11 September for two pot withdrawal and got an auto reply that my request will be done by 3 October. Since then I have heard nothing from Sanlam. I have made numerous calls to their call center with waiting times of over 30 minutes each. And on all these occasions, no definite response was given.
Furthermore I have sent requests online under 'contact us' where you are told someone will be in contact within 2 days, and this as well has not been the case.
When will I receive my money Sanlam??
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
17 Oct 2024, 08:15Good day Palesa
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2024, 08:15
Official
Good day Palesa
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Oct 2024, 11:47Hello Palesa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2024, 11:47
Official
Hello Palesa
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care