Two-Pot Payout Disappointment and Frustration

I submitted my request for my two-pot retirement withdrawal on 9 October 2024, to my broker. I stated in my email that I could not complete the form properly via my phone and I had no means to get the form printed to fill it in. I only signed the form. My email was received and nothing was said about the form, my application was only submitted to Sanlam over a week later, by my broker. I was informed by Sanlam that my request will be completed on 18 November 2024. When 18 Nov arrived and no payment was made into my account, I enquired about this with my broker just to be told the form wasn't completed - but no one communicated with me about that in all the time up until the 18th of Nov. So I tried to get the form completed on my phone even though it looked terrible and I re-submitted it. I was informed that my request will now be completed on 18th Dec, another month later. My broker has been following up with Sanlam and all they keep saying is they are under pressure with the large volume of these requests. I now received a notification from Sanlam to say they will complete my request on 31st December! This is unacceptable, I am currently unemployed, I don't have any food in my house and I have many bills that I am behind on that I need to pay. I am frustrated to tears with this service from Sanlam to make a simple payout to their client. I have been with Sanlam for for 44 years and once when I ask for something this is how I'm treated.