Two pot

Since September when the two pot became active sanlam hasn't registered the product on my profile. When I log online or on the app I can't view nothing. I can't claim for my two pot since September the calls are on hold for hours and emails go unanswered this is really frustrating. Sanlam knew about the two pot they should have been ready along time ago, but now all we can do is wait while we need our monies urgently!!