Two Pot

Me and a few collogues submitted our claims for the two pot on the 03/09/2024 on the website it said claim was submitted. up till today 14/08/2024 we haven't received any notification as to how far the claim is. were told that it would take 2 to 5 working days. other people in the office has received there monies already.. when calling we were told to then wait another further 10 to 15 days as they were told by there team managers to tell clients this.. upon calling this morning i was told again that they haven't received the our leads for processing??? but on there website it shows claim submitted???? Calling the call centre is a total nightmare cause you have to wait 2hours for someone to answer only to give you the answer of "my team manger told us to tell the clients it will take a extra 10 to 15 days.. my question how is that even possible if another call centre agent said that they never even received our submission and "that is prob hanging in the air somewhere"???! WOW.. but yet on the system it shows claim submitted.. with being with sanlam so long we feel like we being treated like peasants by the service and lack of information.

Pathetic really..