LB
Luigi B

1 reviews | Active since Apr 2023

16 Aug 2023, 12:45

Trust your insurance company???

Trust your insurance company ???

In this case the insurance company received from the executor (standard Trust) copies of bank statements/death certificate,in several occasions i was present with the executor as he/she pursued the claims telephonically,each time the conversation ended with”’ll get back to you” needless to say 4 years down the line the company has not yet brought the claim to finality.

Deceased estate G.Anderson (Claimant)

Insurer : Sanlam Gap Cover policy ***, Premiums continued for 15 months, no refunds received.

0
Replies (2)
Sanlam
Sanlam's reply16 Aug 2023, 12:49
Official
Good day Luigi

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Gapcover.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Aug 2023, 15:07
Official
A consultant has tried to contact you but reached your voicemail. An email has been sent to you.
 
Regards
Sanlam Client Care