EM
Espri M
1 reviews | Active since Mar 2009
09 Nov 2021, 14:49
Trust Index and Net Promoter score tells you exactly why this company should be avoided.
Service request number: ***. I have been trying unsuccessfully to get a response from Sanlam regarding payout of my pension. Documents received for QA on 13 October. Prior to that from the 6 Sep I have been trying to get this processed via Simeka Consulting (no response to emails from them either) and eventually got assistance from my previous employer. I get read receipts that they are reading my emails but they fail to respond. Looks like HelloPeter is the only way to get a response from this company. This is the problem with large corporations This is absolutely the worst service when a company owes you money.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
09 Nov 2021, 14:58Dear Espri
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply09 Nov 2021, 14:58
Official
Dear Espri
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
EM
Espri M's updateReviewer Update
09 Nov 2021, 15:10I am really not interested in your generic bot replies on this platform. Do your jobs instead. Things were hard enough for people during the pandemic. We don't need your company withholding funds. If I had owed your company money, you'd be calling, emailing and threatening with legal action.
EM
Espri M's update09 Nov 2021, 15:10
Reviewer Update
I am really not interested in your generic bot replies on this platform. Do your jobs instead. Things were hard enough for people during the pandemic. We don't need your company withholding funds. If I had owed your company money, you'd be calling, emailing and threatening with legal action.
Sanlam's replyOfficial
09 Nov 2021, 15:37Dear Espri
Your comments are noted. Please note that we have escalated your matter and they will be in touch with you.
Regards
Sanlam Client Relations
Your comments are noted. Please note that we have escalated your matter and they will be in touch with you.
Regards
Sanlam Client Relations
Sanlam's reply09 Nov 2021, 15:37
Official
Dear Espri
Your comments are noted. Please note that we have escalated your matter and they will be in touch with you.
Regards
Sanlam Client Relations
Your comments are noted. Please note that we have escalated your matter and they will be in touch with you.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
10 Nov 2021, 08:42 Dear Espri
We were informed that our consultant got in touch with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply10 Nov 2021, 08:42
Official
Dear Espri
We were informed that our consultant got in touch with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
EM
Espri M's updateReviewer Update
10 Nov 2021, 13:22I have no feedback yet and this complaint SHOULD NOT BE CLOSED until such time that I have a firm response regarding the payout. I am also not allowed to email the consultant directly and have to send all feedback to *** with the hope that it lands up with the correct person.
***********************************
Your email response is as follows:
***********************************
Your email response is as follows:
"We acknowledge receipt of your complaint This matter was referred to our office to investigate and to ensure fair treatment.
We will investigate the matter and provide you with feedback as soon as possible and no later than 12 November 2021
Your reference number : COM-2***5
Regards,
Please note that all complaints related feedback should be sent to *** and not my personal email address thank you. "
EM
Espri M's update10 Nov 2021, 13:22
Reviewer Update
I have no feedback yet and this complaint SHOULD NOT BE CLOSED until such time that I have a firm response regarding the payout. I am also not allowed to email the consultant directly and have to send all feedback to *** with the hope that it lands up with the correct person.
***********************************
Your email response is as follows:
***********************************
Your email response is as follows:
"We acknowledge receipt of your complaint This matter was referred to our office to investigate and to ensure fair treatment.
We will investigate the matter and provide you with feedback as soon as possible and no later than 12 November 2021
Your reference number : COM-2***5
Regards,
Please note that all complaints related feedback should be sent to *** and not my personal email address thank you. "
Sanlam's replyOfficial
10 Nov 2021, 15:01Dear Espri
We trust that the consultant will provide you with feedback since the matter has been officially logged with the responsible team.
Regards
Sanlam Client Relations
We trust that the consultant will provide you with feedback since the matter has been officially logged with the responsible team.
Regards
Sanlam Client Relations
Sanlam's reply10 Nov 2021, 15:01
Official
Dear Espri
We trust that the consultant will provide you with feedback since the matter has been officially logged with the responsible team.
Regards
Sanlam Client Relations
We trust that the consultant will provide you with feedback since the matter has been officially logged with the responsible team.
Regards
Sanlam Client Relations