BL
Babalwa L

1 reviews | Active since Feb 2025

05 Feb 2026, 19:37

Trust Fund Delays Leaving Beneficiary Without Basic Living Support

I am submitting a complaint regarding the handling of my trust fund by the relevant administrator and associated institution.

For over two months, I have been waiting for payment that was repeatedly promised within short timeframes. I have followed every process required of me. Despite this, I am being ignored, redirected, or given non-answers.

This is not discretionary money. This is a trust left to me after my father’s passing. I am a student and this delay has affected my ability to secure accommodation and meet basic needs.

I am asking HelloPeter to assist in bringing visibility and accountability to this matter, as private communication has clearly failed.

I have proof of correspondence and timelines should it be required.

Regards, Babalwa Lukhele

0
Replies (2)
Sanlam
Sanlam's reply06 Feb 2026, 07:36
Official
Good day Babalwa   We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply10 Feb 2026, 09:17
Official
Good morning, Babalwa

We have received feedback that Sanlam Corporate has sent you an email and that they are assisting you with this matter.

You are welcome to reply to their email for further assistance.

Regards
Sanlam Client Care