LS
Lindia S

1 reviews | Active since Feb 2017

18 Feb 2017, 08:35

Truly disappointed

<p>The word disappointed is not the word I would use. I have emailed sanlam 26 Jan to cancel my reality subscription. Responding email said 10 days. Not even a follow up. 6 Feb I resent the email to ********** Guess what no response... so this morning I re-sent my 3rd email. Im not happy about the services received. You take my monthly payment but I don't receive the service. </p> <p> </p> <p>All I want is to cancel the subscription and stop paying for a service I don't use.</p> <p> </p> <p>Hope this post will speed up the process. </p>

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Replies (2)
Sanlam
Sanlam's reply18 Feb 2017, 08:58
Official

We acknowledge your posting, and will refer it to management at Reality on Monday.

Regards

Client Relations

Best regards,

Sanlam
Sanlam's reply22 Feb 2017, 16:17
Official

Good day

We have been informed that a consultant from our Reality department could not get hold of you today. They've contacted your husband and provided him with feedback regarding this complaint.

Kind Regards

Client Relations

Best regards,