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nndwammbi M

1 reviews | Active since Nov 2011

08 Jun 2016, 06:10

Tribalism

<p>I have been searching for a funeral cover and I came across Assupol, as I was assessing them i noticed that they have adverts on TV and one day i saw an Advert on With Maduvha and was like here we are Tshivenda Advert....... shame, NEVER she spoke in a language that sounded like Sotho to me. It was very disappointing when a Zulu artist appeared on the same advert but they Spoke their own Zulu.</p> <p> </p> <p>I still do not get it, Maduvha ndi Mu Venda, Mulandu a sa ambi luambo lwawe kha iyo advert?</p> <p>What are yo telling south africans? are you also supporting the tribalism in South Africa? or are you not targeting Tshivenda speaking people as customers? please let me know if i am not welcomed as i Speak tshivenda.</p> <p> </p> <p>If you will be responding to this, i know you going to tell me that you are targeting a wider audience, well if i am i minority; then i will join Assupol. If they classify customer as majority and Minority , then it only makes sense for you to have different premiums for those different classes.</p> <p> </p> <p>If you doing it for 1 do it for all. there are 11 languages in south africa and we all have 1 common language called English! try it......</p>

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Replies (2)
Sanlam
Sanlam's reply08 Jun 2016, 06:49
Official

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

Your complaint reference number is 9254. Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Manager

Best regards,

Sanlam
Sanlam's reply09 Jun 2016, 12:01
Official

We appreciate hearing from our customers as their comments are vital for us to continue improving our service.

We refer to our direct e-mail correspondence and trust that this matter has been resolved to your satisfaction. Should you require any further clarity in this regard, please feel free to contact us again at ***.

Proudly serving.

Assupol Complaints Team

Best regards,