Treating the client unfairly

Sanlam pension administrators for ABSA, why do you make promises and dont keep it. I am waiting for payout. I spoke to a gentlemen on Tuesday 20 June 2019..he confirmed that the money will be paid out on the Friday 22 June 2019. Im very frustrated as he ****, nothing was paid out. I have been waiting from the 01 May 2019, I called this morning again,to check on the payment I was to leave my details he department will call me back. This is unfair treatment of your client..I not asking for a loan.. Im merely waiting for my money. A client having life covers with Sanlam makes me feel uncomfortable as for a simple payout takes so long..imagine the life cover..