MS
Mohamed S

1 reviews | Active since Apr 2012

02 Apr 2024, 13:34

Totally useless and has no care for the customer

The service from this place is beyond pathetic. I was told to get a qualifying product for Sanlam Reality to get a gym discount and when I actually want to then none of their service or platform works. Tried the Collective investment Scheme platform to invest in unit trust and the website keeps giving an error. Guess I should invest else where. Oh and they also dont specify which is the qualifying product apparently tax free and satrix isnt so you left with quite ****py investments to choose from. Got the Trust and Will dept to draft me a will and till today no response and they keep declining my Calls or dont pick up. Think I should just cancel my Reality and have nothing to do with this *********** company where nothing and no one works.

0
Replies (8)
Sanlam
Sanlam's reply02 Apr 2024, 13:44
Official
Good afternoon Mohamed

We are sorry to learn of your service experience.

May we go ahead and arrange for Sanlam Investments, as well as the Wills department, to contact you?

Regards
Sanlam Client Care
MS
Mohamed S's update02 Apr 2024, 13:47
Reviewer Update
Sure, as long as they competent and no what they talking about relating to my matter.
Sanlam
Sanlam's reply02 Apr 2024, 13:54
Official
Hello Mohamed

We have arranged for you to be contacted.

Regards
Sanlam Client Care
MS
Mohamed S's update03 Apr 2024, 08:40
Reviewer Update
Wills dept has contacted me, still waiting for the Investments dept to contact.
Sanlam
Sanlam's reply03 Apr 2024, 08:50
Official
Thank you for letting us know.

We are following up with Sanlam Investments.

Regards
Sanlam Client Care
MS
Mohamed S's update03 Apr 2024, 16:04
Reviewer Update
still waiting
Sanlam
Sanlam's reply03 Apr 2024, 16:12
Official
We are following up with Sanlam Investments.

 Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Apr 2024, 07:20
Official
Good morning Mohamed

We have received feedback that Sanlam Investments has been in touch with you and that they will be assisting you further.

Regards
Sanlam Client Care