Totally unacceptable.

I have been trying to get in touch with Sanlam regarding money being taken from my bank account on a monthly basis. They claimed that I should go to my bank and ask for a telephone number as they are not able to find anything about me on their system. Went to the bank. They confirmed that the money is most definitely taken by Sanlam. I have been sending emails to them for a month now. Only get a auto reply that I will be contacted by someone, and this is where it ends....