Totally *********** staff - Gratuity fund pay out

I have app**** end of March for my gratuity pay out after my resignation. My HR requested the forms already in February. I follow up every second day and it is very clear Sanlam staff do not know the business. After submitting the claim I had to make several calls just for them to link it to my profile, then they informed me all is well I will get my pay out within 10 days as it was submitted to Sars, the next day they say we submitted incorrect forms.... keep in mind that was the forms they gave us. It took them an week of calls and emails before we received correct forms, then we used incorrect heading.......I mean really...a heading.....then they need additional screenshot from HR as proof I resigned..new story, even though my HR and I submitted proof of bank details, they need again screen shot of my banking details from my HR. To date I have phoned 53 times and numerous emails, still no joy however they swamp me with SMS asking if I want new policy......really!!!!!!! Maybe they should start by training the call center staff first.