Totally ignoring customers

Item: Sanlam
Rating: 1
Author: Jacques W

Useless service from Sanlam

I signed up for a Sanlam Legacy product and also Sanlam Reality for a gym discount at Planet Fitness.

After the 3rd month I am now paying more every month because Planet Fitness claims I am not on their rewards program by Sanlam.

I did contact the Sanlam rep, named Drikus, and was told this will be handled by the relevant department. Over a month now, and nothing yet.

Planet fitness is insisting you need to fix this

Helpful (0)

Replies (3)

Sanlam's replyOfficial

26 Jun 2025, 16:30

Good day Jacques

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply26 Jun 2025, 16:30

Official

Good day Jacques

We apologise for your service experience and have requested the responsible department to look into the matter and contact you.

Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

27 Jun 2025, 10:47

Hello Jacques

We have received feedback that Sanlam Reality has been in touch with you. Please respond to them for further assistance.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply27 Jun 2025, 10:47

Official

Hello Jacques

We have received feedback that Sanlam Reality has been in touch with you. Please respond to them for further assistance.

Regards
Sanlam Client Care

Best regards,

Jacques W's updateReviewer Update

04 Jul 2025, 08:43

Another week has passed as of today—same issue, not resolved. Sanlam totally Ignoring any form of communication from their customers.

I will be posting another review to support this

Jacques W's update04 Jul 2025, 08:43

Reviewer Update

Another week has passed as of today—same issue, not resolved. Sanlam totally Ignoring any form of communication from their customers.

I will be posting another review to support this