Total waste of time!

Last night I booked 17 movie tickets and combos amounting to R1480 through my Sanlam Reality app. I did not get a booking confirmation even though the money was taken from the account. I called the call centre at NuMetro and the booking was retrieved and reference emailed to me. Today 17 people showed up at Canal Walk and we were told the reference cannot be found.

Both call centres (Sanlam Reality and NuMetro) were absolutely useless and could not find the booking.

The chat says this: Kindly be advised that your booking was not successfully booked.

What are the 17 people expected to do? Fork out even more money????

Luckily the manager at the Cinema let them in and is in the process of trying to resolve the matter.

Sanlam Reality is a huge waste of time and money. I cannot believe this. This better be resolved before they leave that Cinema, I refuse to pay en extra cent and will definitely be cancelling my membership.