AP
Alida P
1 reviews | Active since Nov 2024
12 Nov 2024, 20:30
Total lack of customer Care and Services.
My husband, Andrew is about to have a nervous breakdown or heart attack! He has been struggling to get his Sanlam Umbrella Provident Fund rectified, as his previous employer declared the incorrect salary. This has had a ripple effect on the Medical Disability Benefits. This has been going on since July. M***4. Now they are stonewalling the payment for the Psychiatric Evaluation, as it appears that they are trying to get out of paying the Medical Disability. His Disability is Permanent and it is having a impact on him financially, physically and mentally.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
12 Nov 2024, 20:34Hi Alida
I just responded to your husband’s complaint. I realize that our inability to get this issue resolved has caused huge frustration for him and your whole family.
I will escalate this complaint to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2024, 20:34
Official
Hi Alida
I just responded to your husband’s complaint. I realize that our inability to get this issue resolved has caused huge frustration for him and your whole family.
I will escalate this complaint to the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Nov 2024, 21:53Hi Alisa,
I am so sorry to hear this. We do not have access to the Sanlam Corporate system to follow up on the complaint.
I will escalate this to the responsible team leader.
Regards
Louise
I am so sorry to hear this. We do not have access to the Sanlam Corporate system to follow up on the complaint.
I will escalate this to the responsible team leader.
Regards
Louise
Sanlam's reply12 Nov 2024, 21:53
Official
Hi Alisa,
I am so sorry to hear this. We do not have access to the Sanlam Corporate system to follow up on the complaint.
I will escalate this to the responsible team leader.
Regards
Louise
I am so sorry to hear this. We do not have access to the Sanlam Corporate system to follow up on the complaint.
I will escalate this to the responsible team leader.
Regards
Louise
