TopTop *** (Tip-off 3025L9R4117)Subject: Urgent: Claim Status Update

Item: Sanlam
Rating: 1
Author: Mohlomi L

Subject: Urgent: Claim Status Update and Concerns

Dear Asupol Team,

We're writing to express our disappointment and concern regarding our outstanding claim, which was submitted over 6 days ago. Despite our expectations, we haven't received any payout or feedback on the claim status.

We feel our concerns haven't been addressed, and the lack of communication is unacceptable. As valued customers, we expect better service, especially when it comes to claims processing.

This experience is making us question our trust in Asupol, and we're worried about continuing our insurance business with you.

We request an urgent update on our claim and an explanation for the delay. We hope to resolve this matter promptly.

Looking forward to your prompt response.

Best regards, Mohlomi Letseleha

Helpful (0)

Replies (1)

Sanlam's replyOfficial

29 Dec 2025, 11:18

Good day Letseleha, we have received your review and added it to your existing complaint submitted to us directly, with reference number ***. Your aunt passed away in December 2020. We received the completed claim documents on 23 December 2025 and escalated it to our claims team for processing. The nominated beneficiary is also deceased. The feedback from our claims processors will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager

Sanlam's reply29 Dec 2025, 11:18

Official