PZ
Phiwesihle Z

1 reviews | Active since Mar 2022

12 Mar 2022, 08:33

Title of Post: Insurance *****/ Missappropriated Life Policies

If you want your loved ones to not receive their life benefits when you're gone this is the company to go for.

In the beginning of February I decided to claim via Sanlam from the life policies my uncle had put his hard earned money. After calling them they told me that they did not find my name on the system and that the amount that has been paid out was delegated by the board in terms of who would get what and how much. I certainly recall my name being on the benefactors list shared at his memorial service and my cousin also says the same.

This I find shocking because almost 5 years ago, I remember clearly at my uncle's memorial service, (which was organised by his job), my sister and I signed papers from them.

I am sure there are millions of people that these organizations withhold or dupe them off their benefits after a loved one is deceased. This is something I am definitely taking to the papers and making a legal case out of. After being sent pillar to post by the personnel in the organisation who are somehow trying to convince me that they never had me on their system, whoever is behind this insurance ***** will have to be held accountable.

0
Replies (4)
Sanlam
Sanlam's reply12 Mar 2022, 08:49
Official
Dear Phiwesihle

We are sorry to hear of your experience with us. Please provide your uncles ID or policy number in the private field for further investigation.

Regards
Client Relations 
Sanlam
Sanlam's reply16 Mar 2022, 09:54
Official
Good morning

We acknowledge your complaint.

could you please provide us with the policy number in question or ID number to assist you urgently.

Thank you and kind regards

Client Relations
PZ
Phiwesihle Z's update17 Mar 2022, 00:52
Reviewer Update
I have sent the ID number Privately already
Sanlam
Sanlam's reply17 Mar 2022, 11:37
Official
Good day, Phiwesihle

Thank you for the details. We have escalated to the responsible team for further investigation. 

Regards
Sanlam Client Relations