Tired,so so tired!!

I thought Sanlam is supposed to make life easier!!What's the point when we have to beg for payouts.

We are beneficiaries of a life insurance policy,one of us currently does not have South African bank account in their name as their permit expired,we asked Sanlam to pay the rest of the beneficiaries for now as the family has no money and will need money process the new permit under new conditions that will enable the other beneficiary to open a new bank account.

Sanlam agreed to pay the beneficiaries with valid bank accounts,this was on the 18th of August but till today everyday when we call we are told about tax directive?and recalculating?

How long does it take to get tax directive? Or to recalculate the benefits? And it's not all the money that's to be taxed,why can't they send something from the money not taxed? Why must people suffer when money was left for them?..I don't understand.

And when reading other complaints here,it's very one gets very afraid that their family might not ever get the money due to them.???