TIRED & SERIOUSLY UNHAPPY

Sanlam Corporate is the most inefficient financial services provider that I have EVER dealt with. I have submitted withdrawal forms on 7 July 2024, and I am still waiting for the funds to be transferred. I have to hold the line every time that I call, for more than an hour, just for a customer care agent to "escalate" the matter, and for NOTHING to happen!! The last I heard, was that it takes up to 10 business days from receipt of the signed documents to do the transfer. The signed ROT was received 13 business days ago, the matter was escalated, and guess what... nothing happened. I can never get to the actual person dealing with the case, and I am also not getting any joy from your customer care or from your automatic replies (seeing that no one ever gets back to a person). Why do I have to struggle 3 MONTHS to get my money out of you? Only invest here if you plan on NEVER contacting them. :)