DM
Daniel M
1 reviews | Active since Sept 2018
22 Mar 2024, 09:09
Ticket# 236616: REQUEST TO SWITCH PAYMENT METHOD
I have requested to switch premium payments from stop order to debit order. It became a challenge since I don't have facilities to print. I then made a further request to be furnished with banking details for eft payments. The feedback from the consultant, Onica Mabidikama, shocked me. "Please note that I have requested a callback for further assistance," she said on email, which doesn't make sense to me.
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Sanlam's replyOfficial
22 Mar 2024, 09:40Dear Daniel, we take note of your complaint. My apology for any inconvenience caused. We are looking into this and will provide a response and resolution to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply22 Mar 2024, 09:40
Official
Dear Daniel, we take note of your complaint. My apology for any inconvenience caused. We are looking into this and will provide a response and resolution to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Best regards,