Three consultants,three different stories and a very inconvenienced client-unacceptable!!

This is totally ridiculous and just not acceptable.

Sanlam do you really think that this is some sort of ****** game. Well, catch a wake up and at least try to be a bit professional because I don’t even believe that you can spell the word let alone perform the act. In my opinion your company has gone from one of the best in the admin stakes to the total worst and this in the space of the past year. DISGRACEFUL

My wife and I have contacted you on 3 occasions during the past 2 weeks only to be told each time that all the documentation is received and in order however you had to wait until this week in order to get it paid out because the SLA was 14 days and payment would be made on Friday this week but then we should have realized what was happening when we actually corrected your limited math’s s****s because today was 14 working days and not Friday but you were adamant that you would show us who had the final say in the matter.

Well done. You can now get your Mickey Mouse badge because you have not only inconvenienced us but you have totally inconvenienced the client who has stated that he will never do business through yourselves again.

Just so that you are aware – Sanlam sent my client an sms confirming that you had received all the docs in respect of the withdrawal and that you would commence with processing the request as all was in order HOWEVER you now contact us today to inform us that the clients address is not correct even though you have more than enough documentary proof reflecting and confirming the address.

Please send this case of unprofessional service to ‘Hello Peter’ so that it is reported to the Senior Management at Sanlam Head Office as they need to know what their staff are getting up to in the different branches and how their clients are being inconvenienced out of spite.